FAQ

Last updated: 01/10/2026

If you cannot find what you are looking for, contact us at iletisim@gaonbridal.com.

Are items in stock?

No. All pieces are made to order.

How does the order process work?

Order placed, payment confirmed, production begins, quality control is completed and the shipment is dispatched. We keep you updated by email at each production stage.

How long does delivery take?

Türkiye: minimum 40 days. International: 40–60 days.

Do you accept returns?

No, as all items are custom produced. However, for torn items, faulty stitching, wrong items, significant production defects or shipping damage, we offer repair, replacement or an alternative solution; your statutory rights remain unaffected.

Is shipping included?

Within Türkiye, yes — standard shipping is included. For international orders, the DHL Express fee for your country is shown at checkout.

Do you ship internationally?

Yes, to selected countries with DHL Express. Import duties and taxes are payable by the customer according to the destination country's rules.

Which payment methods do you accept?

Bank transfer and secure one-time card payment via iyzico. We never store your card details.

Can I get sizing support?

Yes, our team can assist before and after purchase: iletisim@gaonbridal.com

What if I choose the wrong size?

Sizing is based on the measurements or size you provide; incorrect measurements or size choices are not grounds for return. Please review the size chart carefully before ordering.

How do I report a defective item?

Simply email iletisim@gaonbridal.com with photos within 3 days of delivery.